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Troubleshooting

A common question that comes up with AvaTax is this: why doesn't the tax on my invoice match what I expect it to be or what [Other Software] says it should be? The answer to this is equally simple: while using AvaTax, BirdDog doesn't calculate taxes; Avalara does. If the tax on the invoice is wrong, that either means we sent them incorrect data or AvaTax calculated it incorrectly (which is unlikely.)

We recommend taking the following steps to troubleshoot tax inconsistencies:

  1. Enter an order
  2. Select it for billing
  3. Print the invoice and confirm that it printed correctly
  4. Login to the AvaTax console and review the invoice to determine what is incorrect

This should allow you to determine why your tax is different from what it should be.