You have a new item number that you want your customers and CSR's to use in place of an old, obsolete item number. Here are some things you can do:
For ecommerce:
- Go into Warehouse Management | Item Edit for OLDITEM
- In Long Description tab
- Add text like: "This item has changed it's part number. Please see NEWITEM."
- Create a link on NEWITEM so you can click on it and go to that item page
- Enlarge the font and make it bold so it stands out on the page
- This will announce that the item number has changed and allow customers to go directly to the NEWITEM item page
- In Roles tab
- Uncheck Buy Permission for Anonymous and Default
- This will prevent a customer from adding the OLDITEM to the cart
- In Up-Sell/Cross-Sell tab
- Add NEWITEM to the Up-Sell Items box
- This will allow customers to immediately add NEWITEM to the cart
- CAUTION: Don't use Cross-Sell, you have to use Up-Sell
For Customer Service | Order Entry:
- Go into Warehouse Management | Item Edit for OLDITEM
- In Item Setup tab
- Set Activity Code = Obsolete
- This will notify the CSR that the item is Obsolete if they try to add it to the order
- In Item Description1 box, enter text like, "OBSOLETE - Use NEWITEM"
- This will show the CSR the new item in the Item DDL when they type in the old item